Solution

Review monitoring across Amazon, Yelp, Google, and more

Get alerts the moment a new review posts. Track ratings, review volume, and sentiment changes across every platform you sell on.

Start free trial How it works

Review monitoring tracks new customer reviews across the platforms where your business appears — Amazon, Yelp, Google, Trustpilot, App Store, Play Store, G2, Capterra, Glassdoor. WebMonitor.fyi alerts you on each new review the moment it posts so the customer-success team can respond inside the platform's response window. Used by e-commerce brands, restaurants and local businesses, SaaS companies, and app developers.

What it does

Multi-platform coverage

Amazon, Yelp, Google Business, Trustpilot, App Store, Play Store, G2, Capterra, Glassdoor — paste any review page URL.

Negative-review priority alerts

Set the criterion to "alert me on any review under 4 stars" or "notify me immediately on 1-star reviews". The customer-success team responds within hours, not days.

Volume and rating tracking

Track total review count and average rating over time. Surfaces gradual reputation shifts that single-review alerts miss.

Multi-location support

For multi-location businesses (restaurants, retail chains), monitor each location's Google Business and Yelp pages from one dashboard.

How to set it up

List the review pages to track

Your Amazon listings, your Yelp pages, your Google Business pages, app store listings, B2B review platforms (G2, Capterra).

Add each as a monitor

Paste the URL and set the criterion: "alert me on any new review" or "notify me on reviews under 4 stars".

Pick a frequency

Hourly is the standard for review monitoring. Five-minute intervals for high-stakes platforms (the App Store first 24 hours of a launch).

Route to the customer-success team

Slack webhook into a #reviews channel. The team responds within the platform's preferred response window.

Common use cases

E-commerce brands catching negative Amazon reviews early
Restaurants and local businesses tracking Yelp and Google reviews per location
SaaS companies monitoring G2 and Capterra for new buyer feedback
App developers tracking App Store and Play Store reviews after a launch
Hospitality businesses tracking TripAdvisor and Booking.com guest reviews

Honest limits

Review monitoring sees what each platform publishes publicly. Platform-internal review queues, reviews held for moderation, and private feedback channels are outside scope. Some platforms throttle or paginate aggressively; very high review volumes may require enterprise-tier intervals.

Frequently asked questions

Can I respond to reviews from WebMonitor?

No — responses happen on the platform (Amazon Seller Central, Google Business Profile, etc.). WebMonitor alerts you so you can respond within the platform's tools.

Does this work for Google Business reviews?

Yes. Paste the Google Business listing URL and the monitor catches new reviews. For multi-location businesses, one monitor per location.

How fast are negative-review alerts?

On an hourly check interval, the alert arrives within an hour of the review posting. For App Store launch windows or high-stakes brand moments, five-minute checks are available on higher-tier plans.

Does this replace a reputation management platform like Birdeye or Trustpilot for Business?

Those platforms include review-solicitation tools (asking customers to leave reviews) and response templates. WebMonitor is the alerting layer — useful for teams that already have a response workflow but lack real-time signal infrastructure.