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Solution

Review monitoring across Amazon, Yelp, Google, and more

Get an alert when a new review posts — checks as often as every 30 minutes. Watch ratings and review activity on the platforms you sell on.

Review monitoring illustration

Review monitoring tracks new customer reviews across the platforms where your business appears — Amazon, Yelp, Google, Trustpilot, App Store, Play Store, G2, Capterra. WebMonitor.fyi alerts you on new reviews within your check interval so the customer-success team can respond inside the platform's response window. Built for e-commerce brands, restaurants and local businesses, SaaS companies, and app developers.

What it does

Multi-platform coverage

Amazon, Yelp, Google Business, Trustpilot, App Store, Play Store, G2, Capterra — paste any public review page URL.

Negative-review priority alerts

Set the criterion to "alert me on any review under 4 stars" or "notify me on any 1-star review". The customer-success team responds within hours, not days.

Volume and rating tracking

Set criteria on the numbers: "alert me if the average rating drops below 4.5" or "tell me when the review count jumps". The AI reads the figures on each check and alerts when your threshold trips.

Multi-location support

For multi-location businesses (restaurants, retail chains), each location's Google Business or Yelp page is one monitor — point your monitors at the highest-priority locations.

How to set it up

1

List the review pages to track

Your Amazon listings, your Yelp pages, your Google Business pages, app store listings, B2B review platforms (G2, Capterra).

2

Add each as a monitor

Paste the URL and set the criterion: "alert me on any new review" or "notify me on reviews under 4 stars".

3

Pick a frequency

Hourly is the standard for review monitoring. 30-minute intervals (Pro) for high-stakes windows like the first day of an app launch.

4

Route to the customer-success team

Slack webhook into a #reviews channel. The team responds within the platform's preferred response window.

Common use cases

  • E-commerce brands catching negative Amazon reviews early
  • Restaurants and local businesses tracking Yelp and Google reviews per location
  • SaaS companies monitoring G2 and Capterra for new buyer feedback
  • App developers tracking App Store and Play Store reviews after a launch
  • Hospitality businesses tracking TripAdvisor and Booking.com guest reviews

Honest limits

Review monitoring sees what each platform publishes publicly. Platform-internal review queues, reviews held for moderation, and private feedback channels are outside scope. Some review platforms render heavily with JavaScript or gate content behind a login — the monitor detects and reports those cases, and Pro's advanced fetching helps with some JS-heavy pages.

Frequently asked questions

Can I respond to reviews from WebMonitor?

No — responses happen on the platform (Amazon Seller Central, Google Business Profile, etc.). WebMonitor alerts you so you can respond within the platform's tools.

Does this work for Google Business reviews?

Yes. Paste the Google Business listing URL and the monitor catches new reviews. For multi-location businesses, one monitor per location.

How fast are negative-review alerts?

On an hourly check interval, the alert arrives within an hour of the review posting. For App Store launch windows or high-stakes brand moments, 30-minute checks are available on the Pro plan.

Does this replace a reputation management platform like Birdeye or Trustpilot for Business?

Those platforms include review-solicitation tools (asking customers to leave reviews) and response templates. WebMonitor is the alerting layer — useful for teams that already have a response workflow and want automated alerts without a platform subscription.

Related

Try it on the page you want to monitor

Free to try. No credit card. Paste a URL, write a criterion, see the analysis.

Start free